5-star service

    Life on board

    Whether you choose a Mediterranean cruise or an expedition into the pack ice of Antarctica, on board you will always find the exceptional levels of service for which PONANT is renowned. Our excellent service, customized and attentive, will give you the privileged feeling of sailing aboard your very own yacht.

    Our experienced staff is fully available to you, responding as precisely as possible to all of your desires and ensuring your voyage is tailor-made.

    Butler Service

    Our Butler service is reserved for passengers travelling in one of the suites on Deck 6 on Le Boréal, L’Austral, Le Soléal or Le LyrialAttentive and discreet, your Butler will provide you with an entirely customized experience. Throughout your five-star cruise, he will look after every aspect of your well-being and be available to satisfy any need or expectation.

    Room service

    Whether you wish to enjoy breakfast in bed, quietly savor a snack in the middle of the day, or even enjoy your dinner in an intimate setting, our Room Service is available 24 hours a day. Have a gourmet interlude and treat yourself from a varied menu at any time of day or night. *

    *Except on Le Ponant

    Laundry service

    For optimal comfort, laundry service* is offered on each of our ships. You will find laundry pricing, bags and slips inside your cabin. During your entire cruise, your steward or stewardess will be available for laundry and ironing services**, which will be completed within 48 hours.

    *Dry cleaning is not available

    **These are paid-for services and will be directly charged to your cabin’s account

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