Book your Next Cruise with Confidence

The situation we are currently living through is exceptional and unprecedented. To enable you to book your next voyage with complete confidence, we have introduced a range of exceptionally flexible, STRESS-FREE booking and cancellation conditions that allow you to cancel or postpone your voyage without proof or explanation at no charge to you.

Reduced deposit and shorterpayment conditions

For each new booking for a cruise departing in 2020, you will only need to pay 10% of the total price of the cruise to confirm your booking, and you will not be required to pay the remainder until thirty days before departure.

Cancel without penalties at the last minute

Our special conditions allow you to cancel your booking for whatever reason without explanation up to 30 days before the cruise departure. We will offer you either:

a future credit voucher for the total amount paid redeemable against any new booking made in the 24 months following the initial departure date.

or

a refund of the total amount paid.

The cancellation conditions above apply specifically to the cruise product/service for any new booking made after June 1, 2020. For the other services, particularly air travel, cancellation is subject to any charges levied by airlines

For all cancellations less than 30 daysbefore departure, cancellation charges will be applied if you require the amount paid refunded in full.

All cancellation requests must be submitted by email to: usreservations@ponant.com